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A Design Leader and Consultant.
Blog
Feb 143 min read
How Service Design is improving BTs ways of working
We’re at an early stage of setting up our Service Design team, but we’ve already made great steps towards improving ways of working and...
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Feb 143 min read
The importance of naming services after user goals
Despite Service Design being fairly new to BT Design, we’re already making great strides in showing the benefits accurately naming the...
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Feb 143 min read
From product to service designer — collaboration, framing and direction
In this post, service designer Andy Ireland reflects on what it has been like to move from a lead product design role to a service design...
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